UNITED ARAB EMIRATES LIVECHAT SERVICE IS NOW AVAILABLE

Ocean Network Express Live Chat services is now available on our United Arab Emirates local site.

We offer several options via our Live Chat service for below queries.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours: Mon-Thu, 8.30am to 4pm, excluding 1pm to 2pm (lunchtime); Fri, 8.30am to 12pm.

Live Chat Chat Options:

Import Enquiries:

Import – Request for vessel ETA (AEJEA)
Import – Enquiry for BL no. against container no.
Import – BL Status (telex release / OBL surrendered)
Import – Request on payment status / Request for Invoice
Import - Request for Arrival Notice copy
Import – Free time for Demurrage & Detention
Import – Tariff - Demurrage & Detention / Local Charges
Import – Requirements for Delivery Order collection / e-DO process
Import – Format of authorization letter (DO / 3rd party / Free out / LOI)
Import – Transit DO query
Import – Vessel delay reason

Export Enquiries:

Export – Vessel Schedule
Export – Transit Time
Export – Export Local Charges
Export – Detention Free Time
Export – Vessel Sailing Status
Export – ETA destination
Export – Destination Free Time
Export – Shipment Status

General Enquiries:

General – Bank Details
General – Payment mode
General – Office Location and Counter Timings (for submission of documents)
General – Cargo Damage / Survey
General – Container Damage acceptance

Please click here to start a chat with us today!