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UNITED ARAB EMIRATES LIVECHAT SERVICE IS NOW AVAILABLE

Ocean Network Express Live Chat services is now available on our United Arab Emirates local site.

We offer several options via our Live Chat service for below queries.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours:  Sun-Thu, 8.30am to 4pm, excluding 1pm to 2pm (lunchtime).

Live Chat Chat Options:

Import Enquiries:

  • Import – Request for vessel ETA (AEJEA)
  • Import – Enquiry for BL no. against container no.
  • Import – BL Status (telex release / OBL surrendered)
  • Import – Request on payment status / Request for Invoice
  • Import - Request for Arrival Notice copy
  • Import – Free time for Demurrage & Detention
  • Import – Tariff - Demurrage & Detention / Local Charges
  • Import – Requirements for Delivery Order collection / e-DO process
  • Import – Format of authorization letter (DO / 3rd party / Free out / LOI)
  • Import – Transit DO query
  • Import – Vessel delay reason

Export Enquiries:

  • Export – Vessel Schedule
  • Export – Transit Time
  • Export – Export Local Charges
  • Export – Detention Free Time
  • Export – Vessel Sailing Status
  • Export – ETA destination
  • Export – Destination Free Time
  • Export – Shipment Status

General Enquiries:

  • General – Bank Details
  • General – Payment mode
  • General – Office Location and Counter Timings (for submission of documents)
  • General – Cargo Damage / Survey
  • General – Container Damage acceptance

Please click here to start a chat with us today!